tag:blogger.com,1999:blog-7553375.post6933103709527439575..comments2023-11-26T03:32:48.767-05:00Comments on Doodles: Where is the professionalism?The Doodlerhttp://www.blogger.com/profile/02918716290391569295noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7553375.post-76354522253023393332013-05-03T09:47:51.704-04:002013-05-03T09:47:51.704-04:00there is no customer service mentality in india. b...there is no customer service mentality in india. but you are indian citizen only right ?. are you not used to this earlier. its sad that after going to usa you write this :-(.<br />regards<br />vinodhvinodhsenhttps://www.blogger.com/profile/00151928471658856118noreply@blogger.comtag:blogger.com,1999:blog-7553375.post-56296118991831342462011-08-22T17:46:33.942-04:002011-08-22T17:46:33.942-04:00I would categorize customer focus and professional...I would categorize customer focus and professionalism in India into two categories: govt/public sector and private sector<br /><br />SBI, I would rate SBI higher than other public sector banks..a good percentage of these folks know to get the job done for people known to them...for e.g. the employees will avail cheaper educational loans for themselves and for people known to them, or from whom they need a favor.<br /><br />Relationship building, buying them coffee, keeping them in good books etc are important for them. <br /><br />Next time, Try changing the name in property tax records, EB, getting a patta for your property etc...you will have to 'service' the govt employee. You will have to do detective work to find out where to start, how the system works officially.<br /><br />Private sector customer service is different in the sense - for routine issues, you will get a prompt response, for issues unforeseen by the staff, no one will pick your call, people will try to pass the buck, false promises will be given etc.expertdabblerhttps://www.blogger.com/profile/02100466157835417344noreply@blogger.com